Positive First Impressions

Customer Service Training For World Class Results

Positive First Impressions. Customer Service training from Smart Expressions

Whether online, on the telephone, by e-mail or in person, successful businesses understand that success starts and continues with each contact with customers.

Our Customer Service The power of positive first impressions seminar provides the tools you need to teach participants expectations of each new contact, and how violating such expectations creates a cascading effect of everything else. It is why those in sales in marketing pay close attention to what happens the first 30 seconds of every encounter always! Impressions created the first 30 seconds are hard to undo.

The power of first impressions workshop empowers you with not just what to do the first 30 seconds, it provides tips, ideas and guide to recover from a first-30-seconds blunder, as well as tools to move forward, build relationships with your customers and enhance your organization’s reputation.

Think our program can help you? Call 713-834-4138, email us, or complete our online contact form for more information.?

Excellent for small business, non-profit organizations, church organizations, yes, CHURCH; government agencies, and more. This dynamic seminar is a must for front-line staff and everyone who communicates with prospects on behalf of your organization.

What to expect from the seminar: Tools for:


Building instant and lasting rapport with clients of diverse culture

bullet Making your visitors feel important and appreciated.
bullet Experiencing fewer clients complaints

Improving organizational reputation


Building a reservoir of goodwill with the community


Better Listening


Understanding body language


Dealing with irate customers or visitors



Ask for this popular seminar by name.

For one-on-one sessions: By telephone, in person or e-mail, Call 713-834-4138 or email us

Group seminar: Request a stand-alone corporate seminar for your staff or for breakout session at your next conference.